Akilesh Mogulluri

Salesforce Solution & Technical Architect — Sydney, AU

10+Years on Platform

13Active Certs

APAC+ Global Reach

EnterpriseCustomer Focus

About

Seasoned Salesforce Solution & Technical Architect with 10+ years of hands-on platform experience, including deep expertise in solution design, integration architecture, and technical leadership across enterprise environments. Brings a rare combination of vendor-side knowledge — a decade inside Salesforce's Customer Success Group — and client-facing delivery experience, with a track record of designing scalable, best-practice solutions that drive measurable business outcomes.

Expert across the full Salesforce platform including Service Cloud, Sales Cloud, Agentforce, Data Cloud, Experience Cloud, Field Service, and Digital Engagement. Holds 12 active Salesforce certifications. Known for translating complex technical requirements into clear architecture decisions, mentoring development teams, governing delivery quality, and aligning solutions to long-term business strategy.

Experience

Senior architecture advisory and technical leadership role within Salesforce's Customer Success Group, acting as the primary escalation point and solution authority for enterprise customers globally — with deep engagement across APAC and work spanning North America, EMEA, and beyond. Partners with organisations across financial services, telecommunications, retail, healthcare, and public sector to architect Service Cloud, Sales Cloud, Experience Cloud, Field Service, and Agentforce solutions.

Client-facing role embedded within Macquarie Bank's Banking and Financial Services (BFS) technology team. SME and developer for the bank's enterprise customer correspondence platform, owning solution design, integration architecture, and delivery governance across a complex, regulated environment.

Certifications

Salesforce Certified Application Architect
Salesforce Certified Sharing and Visibility Architect
Salesforce Certified Platform Data Architect
Salesforce Certified Data 360 Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified Platform Developer II
Salesforce Certified Agentforce Specialist
Salesforce Certified AI Associate
Salesforce Certified Platform Developer
Salesforce Certified Platform App Builder
Salesforce Certified Platform Administrator II
Salesforce Certified Platform Administrator
TSIA Service Ready for Technical Support – Level I

Skills

Salesforce Platform

Service Cloud Sales Cloud Field Service Appointment Assistant Digital Engagement Agentforce Experience Cloud Data Cloud Einstein AI

Development

Apex SOQL / SOSL Lightning Web Components Aura Visualforce JavaScript Java XML / XSD / XSLT SQL

Integration & APIs

REST / SOAP APIs Platform Events Streaming Events Web Services SSO / Authentication JMS

DevOps & ALM

Salesforce DX DevOps Center Change Sets Metadata / Tooling API Git CI/CD

Databases & Tools

MySQL Oracle DB Splunk JIRA Confluence Postman SoapUI Data Loader Workbench

Contact

Helping organisations get architecture, solution design, and technical leadership right — let's connect.

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